Today I was using Channel 10’s catch up service – tenplay. My complaint is not about the quality of the shows nor what shows are available, my complaint is about what happens when you stop watching a show part way through and come back to it at a later date.
Today my computer crashed and I had to reboot, I started up my browser and it opened the tenplay page I was on and started playing the program – all good so far. The problem is that the program restarted from the beginning and when I tried to fast forward to where I was up to I had to sit through ALL the ads again – in this case 13 of them, do you know how long it actually takes to get through 13 ads – TOO FUCKING LONG. why do I have to sit through all those ads again? Why can’t they do what every other TV catch up service does, have a bloody resume option, where you can carry on from where you left off with out going through all the ads again?
Once again channel 10 has shown exactly what they think of their customers – not a fucking lot. Their one and only concern is their advertisers. Well Ten how long will you keep your advertisers if you keep pissing off your clients (ie YOUR VIEWERS)?
BTW I closed the page and did not watch the end of the program. I only kept going through the ads to see how many Ten wanted to foist on me. I have taken note of the advertisers and will boycott them (I hardly use any their services anyway) and I will only ever use Ten’s service again when I cannot get to see a program any other way. Using VPN’s I can watch almost any other program on an overseas catch up service.
Another thing that really pisses me off is the fact that there are no contact details for complaints/suggestions about their web services or indeed about any of their services. They give you details if you want to make a complaint about them breaching the broadcasting standards, I suspect that is only because they have to. They do not want to hear anything from their customers, well then Ten fuck you to.
Channel 10 – your Catch Up service tenplay leaves a lot to be desired and has a number annoying features. The most annoying feature is playing the final set of ads and then returning for the last 10 seconds of program, it has become so predictable that I now stop watching the moment the first ad starts. There is no point watching 1 minute of ads to get 10 seconds of program.
Malfunctions in playing ads.
I have had ads fail to start requiring a refresh of the browser tab and having the ads start from the beginning again - a one time I had to refresh 3 times because there was a problem with the 4th ad, so instead of watching 4 ads I ended up watching 10, not happy.
I have had 2 ads play at the same time - not really an issue for me but your advertisers might get a bit annoyed.
Channel 10 (and other free-to-air channels) have always denied that they increase the volume on their ads over that which they use for the program, I challenge anyone to watch a program on tenplay and try and tell me that the volume on the ads is not at least twice that of the program. It is so bad that I have gotten use to hitting the mute button the second an ads starts.
Timing of ads. When the ads start playing the program carries on in the back ground so we lose a few seconds of the program when it returns. If ALL the other channels can get this right - why can't you?
Your live streaming is also garbage compared to every other service out there – do something about it. My landlord refuses to install an external aerial so my TV reception is crap, most days I am lucky if I can receive more than a couple of channels. I do nearly all my viewing via my PC so catch up and live streaming are really the only way I can watch TV. Your services are so bad that I can get far better quality viewing using a VPN and watching foreign services. I quite often now watch live streaming from the US and UK so I am usually a head of Australia in most programs – yet another way free-to-air broadcasters show their contempt of the Australian viewer.
Come to think of it there is another way free-to-air show their contempt – they lie to their customers. A while back I was watching a match between the Wallabies and the All Blacks, the game was advertised as “LIVE”. At half time I called a friend in NZ and was surprised to find out that the game was in its last 10 to 15 minutes. Since when had a delay of 30 minutes been classed as a “LIVE” broadcast? Fortunately I am not a gambling person or I could have taken quite a bit money from betting on the game (at half time Aus had a handy lead but NZ basically scored at will in the second half and ended winning by a large margin).
Channel Ten and other Australian free-to-air broadcasters, you keep complaining that viewing numbers are down – well stop treating your viewers as if they are morons and just there for YOUR convenience. You are providing a service, WE are you customers so treat us as such.