Today I was using Channel 10’s catch up service – tenplay. My complaint is not about the quality of the shows nor what shows are available, my complaint is about what happens when you stop watching a show part way through and come back to it at a later date.
Today my computer crashed and I had to reboot, I started up my browser and it opened the tenplay page I was on and started playing the program – all good so far. The problem is that the program restarted from the beginning and when I tried to fast forward to where I was up to I had to sit through ALL the ads again – in this case 13 of them, do you know how long it actually takes to get through 13 ads – TOO FUCKING LONG. why do I have to sit through all those ads again? Why can’t they do what every other TV catch up service does, have a bloody resume option, where you can carry on from where you left off with out going through all the ads again?
Once again channel 10 has shown exactly what they think of their customers – not a fucking lot. Their one and only concern is their advertisers. Well Ten how long will you keep your advertisers if you keep pissing off your clients (ie YOUR VIEWERS)?
BTW I closed the page and did not watch the end of the program. I only kept going through the ads to see how many Ten wanted to foist on me. I have taken note of the advertisers and will boycott them (I hardly use any their services anyway) and I will only ever use Ten’s service again when I cannot get to see a program any other way. Using VPN’s I can watch almost any other program on an overseas catch up service.
Another thing that really pisses me off is the fact that there are no contact details for complaints/suggestions about their web services or indeed about any of their services. They give you details if you want to make a complaint about them breaching the broadcasting standards, I suspect that is only because they have to. They do not want to hear anything from their customers, well then Ten fuck you to.